Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Last updated:19/02/2024


There is a wheelchair-accessible elevator to the entrance for easy access, and the inside of the dome is also designed with step-free seating and wheelchair spaces in the flow line to the seating area.

Area Minato Mirai 21 / Sakuragi-cho
Opening Hours Weekdays 10:30-21:00 Saturdays, Sundays, and holidays 10:00-21:40
Address Yokohama Gate Tower 2F, 1-2-5 Takashima, Nishi-ku, Yokohama
Closest Railway Station "From Yokohama Station" ・ JR Line ・ Tokyu Toyoko Line ・ Keikyu Main Line 6minutes walk ・ Sotetsu Line 9minutes on foot ・ Yokohama Municipal Subway Blue Line 10minutes on foot ・ From Yokohama Porta Exit G 3minutes on foot 1minute walk from Shin-Takashima Station on the Minatomirai Line
TEL 045-264-4592
Ticket Info Premium seat (Up to 2 elementary school students and above): 4200 yen Adult (junior high school students and above): 1600 yen Children (4 years old and over): 1000 yen
Eating Facilities café
Barrier Free 4 wheelchair spaces

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Step inside facility
  • Escalator for general use
  • Dedicated wheelchair seat
  • Multifunctional restroom
  • Ostomate-friendly
  • Urinal with handrails
  • Western-style toilet with handrails
  • Infant seat or highchair
  • Diaper changing bed
  • Breastfeeding room

Emergency system

Number of AEDs (automated external defibrillators) installed 1
Considerations in evacuation flow lines No steps from entrance to wheelchair space, handrails on stairs, guidance of evacuation route by staff

Parking lot

Parking lot Yes
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits)

Located inside the building


Stairs or steps of 2 cm or more at entrances/exits (barrier) No
Handrails on steps/stairs Yes

Some areas have steps without handrails depending on the location

Ramps for stairs and steps (140 cm or more in width)
Wheelchair lifts for stairs
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits No

On premises

Information desk No
Steps of 2 cm or more on the premises (barrier) Yes
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width) No
Alternative measures such as personnel support for steps Yes

Simple ramps can be installed for steps inside the dome

Passageway on the premises are more than 140 cm No
Escalators Yes
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) No
Wheelchair lift for stairs No
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides) Yes

Wheelchair space available inside the dome

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes

Located in the restroom of the building

Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors Yes

Located in the restroom of the building

Bidet toilet Yes

Located in the restroom of the building

Ostomate-compatible Yes

Located in the restroom of the building

Universal seats (diaper changing beds that can also be used by adults) No

Diaper changing table for children available

General restroom

Urinals with handrails Yes

Located in the restroom of the building

Western-style toilets with handrails Yes

Located in the restroom of the building

Private rooms with infant chair Yes

Located in the restroom of the building

Larger sized private rooms (e.g., can accommodate strollers) No

Wheelchair rental

Manual wheelchair No
Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. Yes

Communication tools available for purchasing tickets

Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) Yes

Assist phones available (English, Japanese) *Rental is currently suspended due to infection control measures

Braille guidance blocks for the visually impaired on the premises No

Multilingual support

Foreign language information displays Yes

Pamphlet (available for distribution): English Pamphlet (viewing only): Chinese (simplified), Korean Tool for introducing works: English

Easy-to-understand Japanese information displays No
Interpretation services by employees No
Support by automatic translation tools No

Baby care

Diaper changing table Yes

Available in the building

Nursing room Yes

Available in the building

Installation of hot water heaters or kettles No
Baby stroller rental No
Temporary storage of baby strollers (baby stroller storage) Yes

•No storage service •Stroller parking space is available inside the dome

Discount system, etc.

Discount system based on disability and age (65 and over, etc.) 50% discount for those with a disability certificate + 1 accompanying person
Other services and initiatives