Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Last updated:15/02/2024


The facility has large information signs posted throughout, and consideration of information assurance in access is enhanced.

Area Shin-Yokohama
Opening Hours Depends on event
Address 3, ShinYokohama Kohoku-ku, Yokohama, 222-0033
Closest Railway Station "Shin-Yokohama Station" (JR Yokohama Line, Yokohama Municipal Subway)
TEL 045-474-4000
Eating Facilities cafe, kiosk
Barrier Free elevator, disabled stall, disabled parking
Childcare baby changing table

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Disabled parking (wheelchairs)
  • Step inside facility
  • Escalator for general use
  • Dedicated wheelchair seat
  • Multifunctional restroom
  • Ostomate-friendly
  • Western-style toilet with handrails
  • Infant seat or highchair
  • Diaper changing bed

Emergency system

Number of AEDs (automated external defibrillators) installed 6
Considerations in evacuation flow lines Transfer to a more mobile location in advance

Parking lot

Parking lot Yes
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) 1


Stairs or steps of 2 cm or more at entrances/exits (barrier) Yes
Handrails on steps/stairs Yes
Ramps for stairs and steps (140 cm or more in width) No
Wheelchair lifts for stairs No
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits No

Always open for entry

On premises

Information desk No

May be set up by the organizer depending on the event

Steps of 2 cm or more on the premises (barrier) Yes
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width) No
Alternative measures such as personnel support for steps Yes
Passageway on the premises are more than 140 cm Yes

Excluding seating area

Escalators Yes

1st and 2nd floors only

Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides) Yes

Position determined by the organizer and set up for each event

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors Yes
Bidet toilet Yes
Ostomate-compatible Yes
Universal seats (diaper changing beds that can also be used by adults) No

General restroom

Urinals with handrails No

Only in the multi-purpose restroom

Western-style toilets with handrails Yes
Private rooms with infant chair Yes

Men’s restroom/women’s restroom

Larger sized private rooms (e.g., can accommodate strollers) No

Wheelchair rental

Manual wheelchair No
Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. No
Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) No
Braille guidance blocks for the visually impaired on the premises No

Multilingual support

Foreign language information displays Yes
Easy-to-understand Japanese information displays No
Interpretation services by employees No
Support by automatic translation tools

Baby care

Diaper changing table Yes

Men’s restroom/women’s restroom

Nursing room No

Depending on the event, the organizer may handle

Installation of hot water heaters or kettles No
Baby stroller rental No
Temporary storage of baby strollers (baby stroller storage) No

However, depending on the event, it may be handled by the organizer.

Discount system, etc.

Discount system based on disability and age (65 and over, etc.) Since the location and usability of the stage varies from event to event, guidance is covered by personnel support by the organizer.
Other services and initiatives