Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Last updated:19/02/2024


Facilities such as multi-functional restrooms, ostomate-accessible toilets, and nursing rooms are available so that a variety of visitors can use them comfortably. In addition, we are gradually improving the bulletin board postings in the facility to make them easier to read. From November 2022, by installing the Locotone"" smartphone app, visitors will be able to enjoy audio guidance in Japanese and English by reading QR codes inside the facility.

Area Minato Mirai 21 / Sakuragi-cho
Opening Hours 7:00 AM - 10:00 PM (Sat. & Holidays 8:00 AM - 6:00 PM) *Closed on Sundays
Address 1-2-11 Takashima, Nishi-ku, Yokohama
Closest Railway Station 2 minute walk from the Minatomirai line Shintakashima Station 10 minute walk from the JR/Shieichikatetsu Yokohama Station
Eating Facilities Cafe

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Automatic entrance door
  • Information counter
  • Escalator for general use
  • Multifunctional restroom
  • Ostomate-friendly
  • Urinal with handrails
  • Western-style toilet with handrails
  • Wheelchair for rental
  • Diaper changing bed
  • Breastfeeding room

Emergency system

Number of AEDs (automated external defibrillators) installed 2

Installed in security office and S/PARK Studio

Considerations in evacuation flow lines No steps on the floor Handrails on stairs Guidance of evacuation route by staff Guidance to emergency stairs when elevators are not available

Parking lot

Parking lot Yes

The parking lot is not open to the public.

Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) 0

The parking lot is not open to the public.


Stairs or steps of 2 cm or more at entrances/exits (barrier) No
Handrails on steps/stairs
Ramps for stairs and steps (140 cm or more in width)
Wheelchair lifts for stairs
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits Yes

On premises

Information desk Yes


Steps of 2 cm or more on the premises (barrier) No
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width)
Alternative measures such as personnel support for steps
Passageway on the premises are more than 140 cm Yes
Escalators Yes
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides)

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors No
Bidet toilet Yes
Ostomate-compatible Yes
Universal seats (diaper changing beds that can also be used by adults) No

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair No
Larger sized private rooms (e.g., can accommodate strollers) Yes

Wheelchair rental

Manual wheelchair Yes
Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. No
Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) No
Braille guidance blocks for the visually impaired on the premises No
Other Voice guidance available via the "Locotone" smartphone app

Multilingual support

Foreign language information displays Yes

Bulletin board postings and pamphlet (English)

Easy-to-understand Japanese information displays No
Interpretation services by employees No

Receptionist support (English)

Support by automatic translation tools No

Baby care

Diaper changing table Yes
Nursing room Yes
Installation of hot water heaters or kettles No

Available at the S/PARK Cafe on the 1st floor, so please ask a staff member.

Baby stroller rental No
Temporary storage of baby strollers (baby stroller storage) No

Discount system, etc.

Discount system based on disability and age (65 and over, etc.)
Other services and initiatives