Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
FACIL'iti personal settings screen
The text size can be changed.
Standard Enlarged
The color can be changed.
White Yellow Black

Yokohama Landmark Plaza

Last updated:19/02/2024

画像:Yokohama Landmark Plaza

An information desk, barrier-free restrooms and baby restrooms, etc. are provided to enable comfortable access for everyone.

Area Minato Mirai 21 / Sakuragi-cho
Opening Hours 11:00am - 8:00pm (shops) 11:00am - 10:00pm (cafes, restaurants)
Address 2-2-1, Minato, Mirai, Nishi-ku, Yokohama, 220-8172
Closest Railway Station "Sakuragicho Station" (JR Keihin-Tohoku Negishi Line / Yokohama Municipal Subway) "Minato-Mirai Station" (Minato-Mirai Station)
TEL 045-222-5015
Eating Facilities cafe, restaurant
Barrier Free elevator for wheelchair, disabled stall
Childcare Kids' room, baby changing table, diaper vending machines, nursing room
Foreign Language Support English, Korean, Chinese pamphlets are available
Credit Card Depends on stores

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Disabled parking (wheelchairs)
  • Step inside facility
  • Wheelchair slope inside facility(140 cm or wider)
  • Automatic entrance door
  • Information counter
  • Escalator for general use
  • Multifunctional restroom
  • Ostomate-friendly
  • Urinal with handrails
  • Western-style toilet with handrails
  • Infant seat or highchair
  • Wheelchair for rental
  • Diaper changing bed
  • Breastfeeding room

Emergency system

Number of AEDs (automated external defibrillators) installed 7

3 units at Landmark Plaza, 1 unit at Sky Garden and 3 units at the tower buildings

Considerations in evacuation flow lines Wide ramps, handrails and support when elevators aren't available

Parking lot

Parking lot Yes
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) 19

10 spaces on the B1 floor, 5 spaces on the B2 floor, 4 spaces on the B3 floor


Stairs or steps of 2 cm or more at entrances/exits (barrier) Yes
Handrails on steps/stairs Yes
Ramps for stairs and steps (140 cm or more in width) Yes
Wheelchair lifts for stairs No
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits Yes

On premises

Information desk Yes
Steps of 2 cm or more on the premises (barrier) Yes
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width) Yes
Alternative measures such as personnel support for steps Yes
Passageway on the premises are more than 140 cm Yes
Escalators Yes
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides)

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors Yes
Bidet toilet Yes
Ostomate-compatible Yes
Universal seats (diaper changing beds that can also be used by adults) No

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair Yes

Men's restroom/women's restroom

Larger sized private rooms (e.g., can accommodate strollers) No

Wheelchair rental

Manual wheelchair Yes

3 (available for rent at the Plaza's 3rd floor information desk) 2 units (available for rent at the Sky Garden)

Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. Yes

Writing boards are in operation at the Plaza’s 3rd floor and 2nd floor information desk

Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) No
Braille guidance blocks for the visually impaired on the premises Yes

From the Queen's Tower side entrance on the 2nd floor to the information desk


Multilingual support

Foreign language information displays Yes


Easy-to-understand Japanese information displays No
Interpretation services by employees Yes

Information desk: English, varies depending on each store

Support by automatic translation tools No

Baby care

Diaper changing table Yes

Baby lounge on 4th floor of Plaza: 5 diaper changing tables; Barrier-free restroom: 3 diaper changing tables; Women's restroom: 6 diaper changing tables; Men's restroom: 5 diaper changing tables

Nursing room Yes

3 rooms

Installation of hot water heaters or kettles Yes
Baby stroller rental No
Temporary storage of baby strollers (baby stroller storage) No

Discount system, etc.

Discount system based on disability and age (65 and over, etc.) Discount on admission to Sky Garden -Show your disability certificate and get half-price for the him/her and one accompanying person. -Adults 65 years old and over: 800 yen (Adults 64 years old and under: 1,000 yen)
Other services and initiatives •330 cm at the plaza 1st floor west entrance/140 cm at the tower building 3rd floor moving walkway/Ramp (at least 140 cm wide) → 150 cm on the 1st floor main street side and steps inside the building (height difference exceeding 2 cm) → Personal support and wheelchair-accessible elevators for the Garden Square on the 1st floor of plaza → Consideration for button positions, etc./Stair lift → Handicapped-accessible escalator available for access from the 3rd floor on the main street to the 3rd floor/Emergency button → Both near the floor and the toilet seat/Guidance blocks for the visually impaired → When there is a request to enter the event space (Garden Square on the 1st floor of the plaza), which is not wheelchair accessible and only by the guidance blocks at the nearest information desk from the entrance on the Grand Mall side of the plaza's 2nd floor, the Disaster Prevention Center staff will provide assist in lifting the wheelchair and entering the space. Guidance for the visually impaired is provided with an escort to the desired location whenever possible. If the same person uses the facility frequently, that information will be provided within the Disaster Prevention Center.