Yokohama Landmark Plaza

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Last updated:19/02/2024

An information desk, barrier-free restrooms and baby restrooms, etc. are provided to enable comfortable access for everyone.

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Area	Minato Mirai 21 / Sakuragi-cho
Opening Hours	11:00am - 8:00pm (shops) 11:00am - 10:00pm (cafes, restaurants)
Address	2-2-1, Minato, Mirai, Nishi-ku, Yokohama, 220-8172
URL	http://www.yokohama-landmark.jp/web/english/
Closest Railway Station	"Sakuragicho Station" (JR Keihin-Tohoku Negishi Line / Yokohama Municipal Subway) "Minato-Mirai Station" (Minato-Mirai Station)
TEL	045-222-5015
Eating Facilities	cafe, restaurant
Barrier Free	elevator for wheelchair, disabled stall
Childcare	Kids' room, baby changing table, diaper vending machines, nursing room
Foreign Language Support	English, Korean, Chinese pamphlets are available
Credit Card	Depends on stores

The accessibility compliance status of this facility is as follows

Accessibility Support Status

Parking
Disabled parking (wheelchairs)
Step inside facility
Wheelchair slope inside facility(140 cm or wider)
Automatic entrance door
Information counter
Escalator for general use
Multifunctional restroom
Ostomate-friendly
Urinal with handrails
Western-style toilet with handrails
Infant seat or highchair
Wheelchair for rental
Diaper changing bed
Breastfeeding room

Emergency system

Number of AEDs (automated external defibrillators) installed	7 3 units at Landmark Plaza, 1 unit at Sky Garden and 3 units at the tower buildings
Considerations in evacuation flow lines	Wide ramps, handrails and support when elevators aren't available

Parking lot

Parking lot	Yes
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits)	19 10 spaces on the B1 floor, 5 spaces on the B2 floor, 4 spaces on the B3 floor

Entrance/exit

Stairs or steps of 2 cm or more at entrances/exits (barrier)	Yes
Handrails on steps/stairs	Yes
Ramps for stairs and steps (140 cm or more in width)	Yes
Wheelchair lifts for stairs	No
Entrance/exit width is 80 cm or more	Yes
Automatic doors at entrances/exits	Yes

On premises

Information desk	Yes
Steps of 2 cm or more on the premises (barrier)	Yes
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier)	No
Ramp for steps (140 cm or more in width)	Yes
Alternative measures such as personnel support for steps	Yes
Passageway on the premises are more than 140 cm	Yes
Escalators	Yes
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more)	Yes
Wheelchair lift for stairs	－
Benches for resting	Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides)	－

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom)	Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom)	No
Automatic sliding doors	Yes
Bidet toilet	Yes
Ostomate-compatible	Yes
Universal seats (diaper changing beds that can also be used by adults)	No

General restroom

Urinals with handrails	Yes
Western-style toilets with handrails	Yes
Private rooms with infant chair	Yes Men's restroom/women's restroom
Larger sized private rooms (e.g., can accommodate strollers)	No

Wheelchair rental

Manual wheelchair	Yes 3 (available for rent at the Plaza's 3rd floor information desk) 2 units (available for rent at the Sky Garden)
Electric wheelchair (electric cart)	No

Information assurance

Written communication boards at the information desk, communication apps, etc.	Yes Writing boards are in operation at the Plaza’s 3rd floor and 2nd floor information desk
Braille information boards or braille materials	No
Audio guidance support (earphone guide, etc.)	No
Braille guidance blocks for the visually impaired on the premises	Yes From the Queen's Tower side entrance on the 2nd floor to the information desk
Other	－

Multilingual support

Foreign language information displays	Yes English
Easy-to-understand Japanese information displays	No
Interpretation services by employees	Yes Information desk: English, varies depending on each store
Support by automatic translation tools	No

Baby care

Diaper changing table	Yes Baby lounge on 4th floor of Plaza: 5 diaper changing tables; Barrier-free restroom: 3 diaper changing tables; Women's restroom: 6 diaper changing tables; Men's restroom: 5 diaper changing tables
Nursing room	Yes 3 rooms
Installation of hot water heaters or kettles	Yes
Baby stroller rental	No
Temporary storage of baby strollers (baby stroller storage)	No

Discount system, etc.

Discount system based on disability and age (65 and over, etc.)	Discount on admission to Sky Garden -Show your disability certificate and get half-price for the him/her and one accompanying person. -Adults 65 years old and over: 800 yen (Adults 64 years old and under: 1,000 yen)
Other services and initiatives	•330 cm at the plaza 1st floor west entrance/140 cm at the tower building 3rd floor moving walkway/Ramp (at least 140 cm wide) → 150 cm on the 1st floor main street side and steps inside the building (height difference exceeding 2 cm) → Personal support and wheelchair-accessible elevators for the Garden Square on the 1st floor of plaza → Consideration for button positions, etc./Stair lift → Handicapped-accessible escalator available for access from the 3rd floor on the main street to the 3rd floor/Emergency button → Both near the floor and the toilet seat/Guidance blocks for the visually impaired → When there is a request to enter the event space (Garden Square on the 1st floor of the plaza), which is not wheelchair accessible and only by the guidance blocks at the nearest information desk from the entrance on the Grand Mall side of the plaza's 2nd floor, the Disaster Prevention Center staff will provide assist in lifting the wheelchair and entering the space. Guidance for the visually impaired is provided with an escort to the desired location whenever possible. If the same person uses the facility frequently, that information will be provided within the Disaster Prevention Center.

Discount system based on disability and age (65 and over, etc.)

Discount on admission to Sky Garden -Show your disability certificate and get half-price for the him/her and one accompanying person. -Adults 65 years old and over: 800 yen (Adults 64 years old and under: 1,000 yen)

Other services and initiatives

•330 cm at the plaza 1st floor west entrance/140 cm at the tower building 3rd floor moving walkway/Ramp (at least 140 cm wide) → 150 cm on the 1st floor main street side and steps inside the building (height difference exceeding 2 cm) → Personal support and wheelchair-accessible elevators for the Garden Square on the 1st floor of plaza → Consideration for button positions, etc./Stair lift → Handicapped-accessible escalator available for access from the 3rd floor on the main street to the 3rd floor/Emergency button → Both near the floor and the toilet seat/Guidance blocks for the visually impaired → When there is a request to enter the event space (Garden Square on the 1st floor of the plaza), which is not wheelchair accessible and only by the guidance blocks at the nearest information desk from the entrance on the Grand Mall side of the plaza's 2nd floor, the Disaster Prevention Center staff will provide assist in lifting the wheelchair and entering the space. Guidance for the visually impaired is provided with an escort to the desired location whenever possible. If the same person uses the facility frequently, that information will be provided within the Disaster Prevention Center.

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