Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Last updated:15/02/2024


To ensure that all customers can comfortably enjoy shopping, auxiliary facilities have been installed throughout the store. If you need assistance, please contact our staff.

Area Yokohama Station
Opening Hours 10:00am - 8:00pm (shops) 10:00am - 10:30pm (restaurants)
Address 1-6-31, Minamisaiwai, Nishi-ku, Yokohama, 220-8601
Closest Railway Station Directly connected from Yokohama Station
TEL 045-311-5111
Eating Facilities cafe, restaurant
Barrier Free elevator, disabled stall
Childcare baby seat in lavatory
Foreign Language Support English, Chinese, Korean, French, Spanish
Credit Card Most major credit cards are accepted.
Tax Free available

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Disabled parking (wheelchairs)
  • Step inside facility
  • Wheelchair slope inside facility(140 cm or wider)
  • Automatic entrance door
  • Information counter
  • Escalator for general use
  • Wheelchair lift
  • Multifunctional restroom
  • Ostomate-friendly
  • Large sheet
  • Urinal with handrails
  • Western-style toilet with handrails
  • Infant seat or highchair
  • Wheelchair for rental
  • Diaper changing bed
  • Breastfeeding room
  • Baby carriage for rental

Emergency system

Number of AEDs (automated external defibrillators) installed 5
Considerations in evacuation flow lines Handrails on stairs, staff guidance in case of emergency

Parking lot

Parking lot Yes

No in-house parking lot Affiliated parking lots: JOINUS (directly connected), West Exit Underground/West Exit No. 2

Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) 15

4 parking spaces wider than usual


Stairs or steps of 2 cm or more at entrances/exits (barrier) Yes
Handrails on steps/stairs Yes
Ramps for stairs and steps (140 cm or more in width) Yes
Wheelchair lifts for stairs No
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits Yes

On premises

Information desk Yes

Basement/1st floor

Steps of 2 cm or more on the premises (barrier) Yes
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width) Yes
Alternative measures such as personnel support for steps Yes
Passageway on the premises are more than 140 cm Yes

Main corridor

Escalators Yes
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs Yes

Lift for eliminating the stairs between the basement floor and 1st floor

Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides)

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors Yes
Bidet toilet Yes
Ostomate-compatible Yes
Universal seats (diaper changing beds that can also be used by adults) Yes

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair Yes

Men's restroom/women's restroom

Larger sized private rooms (e.g., can accommodate strollers) Yes

Wheelchair rental

Manual wheelchair Yes


Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. Yes
Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) No
Braille guidance blocks for the visually impaired on the premises No

Multilingual support

Foreign language information displays Yes


Easy-to-understand Japanese information displays No
Interpretation services by employees Yes


Support by automatic translation tools Yes

Baby care

Diaper changing table Yes

4 diaper changing tables in the men's restroom/15 diaper changing tables in the women's restroom

Nursing room Yes

5 rooms

Installation of hot water heaters or kettles Yes
Baby stroller rental Yes
Temporary storage of baby strollers (baby stroller storage) No

Discount system, etc.

Discount system based on disability and age (65 and over, etc.) (1) Hamatomo Card benefits: Benefits vary depending on the store. (2) Cultural event admission benefits: Show your pocketbook or digital pocketbook and receive free admission for you and one caregiver.
Other services and initiatives