Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Yokohama Customs (Queen's Tower)

Last updated:15/02/2024

画像:Yokohama Customs (Queen's Tower)

The entrance is open for wheelchair users to comfortably move around, and Braille blocks provide guidance from outside the facility to the reception desk inside the building.

Area Chinatown / Kannai / Yamashita Park
Opening Hours Exhibition Hall "Queen's place" [October to April] 10:00am - 4:00pm [May to September] 10:00am - 5:00pm Closed on weekends and holidays
Address 1-1, Kaigan-dori, Naka-ku, Yokohama, 231-8401
Closest Railway Station "Kannai Station" (JR Keihin-Tohoku Negishi Line,Yokohama Municipal Subway) "Nihon-Odori Station" (Minatomirai Line)
TEL 045-212-6053
FAX 045-212-5535
Ticket Info Entrance Free
Barrier Free slope, disabled stall
Childcare child stall, baby changing table
Foreign Language Support English, Chinese, Korean (pamphlet only)

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Step inside facility
  • Wheelchair slope inside facility(140 cm or wider)
  • Automatic entrance door
  • Steep slope inside facility
  • Multifunctional restroom
  • Urinal with handrails
  • Western-style toilet with handrails
  • Diaper changing bed

Emergency system

Number of AEDs (automated external defibrillators) installed
Considerations in evacuation flow lines Visiting facilities are on the first floor only, no stairs, etc.

Parking lot

Parking lot No
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits)


Stairs or steps of 2 cm or more at entrances/exits (barrier) Yes
Handrails on steps/stairs No
Ramps for stairs and steps (140 cm or more in width) Yes
Wheelchair lifts for stairs No
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits Yes

On premises

Information desk No
Steps of 2 cm or more on the premises (barrier) Yes
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) Yes
Ramp for steps (140 cm or more in width) Yes
Alternative measures such as personnel support for steps Yes
Passageway on the premises are more than 140 cm No

There are about 70 cm wide sections of about 125 cm

Escalators No
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) No
Wheelchair lift for stairs No
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides)

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors No
Bidet toilet Yes
Ostomate-compatible No
Universal seats (diaper changing beds that can also be used by adults) No

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair No
Larger sized private rooms (e.g., can accommodate strollers) Yes

Women’s restroom only

Wheelchair rental

Manual wheelchair No
Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. No
Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) Yes
Braille guidance blocks for the visually impaired on the premises Yes

Installation from outside to the building entrance and intercom/from the building entrance to general information desk


Multilingual support

Foreign language information displays Yes

English, Korean, Chinese (pamphlets)

Easy-to-understand Japanese information displays Yes

Pamphlets available for elementary school students with phonetic characters placed above kanji characters

Interpretation services by employees No
Support by automatic translation tools No

Baby care

Diaper changing table Yes

Barrier-free restroom

Nursing room No
Installation of hot water heaters or kettles No
Baby stroller rental No
Temporary storage of baby strollers (baby stroller storage) No

Discount system, etc.

Discount system based on disability and age (65 and over, etc.)
Other services and initiatives