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Yokohama Customs (Queen's Tower)
Last updated:15/02/2024
The entrance is open for wheelchair users to comfortably move around, and Braille blocks provide guidance from outside the facility to the reception desk inside the building.
| Area | Chinatown / Kannai / Yamashita Park |
|---|---|
| Opening Hours | Exhibition Hall "Queen's place" [October to April] 10:00am - 4:00pm [May to September] 10:00am - 5:00pm Closed on weekends and holidays |
| Address | 1-1, Kaigan-dori, Naka-ku, Yokohama, 231-8401 |
| URL | http://www.customs.go.jp/yokohama/english/index.htm |
| Closest Railway Station | "Kannai Station" (JR Keihin-Tohoku Negishi Line,Yokohama Municipal Subway) "Nihon-Odori Station" (Minatomirai Line) |
| TEL | 045-212-6053 |
| FAX | 045-212-5535 |
| Ticket Info | Entrance Free |
| Barrier Free | slope, disabled stall |
| Childcare | child stall, baby changing table |
| Foreign Language Support | English, Chinese, Korean (pamphlet only) |
The accessibility compliance status of this facility is as follows
Accessibility Support Status
- Step inside facility
- Wheelchair slope inside facility(140 cm or wider)
- Automatic entrance door
- Steep slope inside facility
- Multifunctional restroom
- Urinal with handrails
- Western-style toilet with handrails
- Diaper changing bed
Emergency system
| Number of AEDs (automated external defibrillators) installed | １ |
|---|---|
| Considerations in evacuation flow lines | Visiting facilities are on the first floor only, no stairs, etc. |
Parking lot
| Parking lot | No |
|---|---|
| Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) | － |
Entrance/exit
| Stairs or steps of 2 cm or more at entrances/exits (barrier) | Yes |
|---|---|
| Handrails on steps/stairs | No |
| Ramps for stairs and steps (140 cm or more in width) | Yes |
| Wheelchair lifts for stairs | No |
| Entrance/exit width is 80 cm or more | Yes |
| Automatic doors at entrances/exits | Yes |
On premises
| Information desk | No |
|---|---|
| Steps of 2 cm or more on the premises (barrier) | Yes |
| Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) | Yes |
| Ramp for steps (140 cm or more in width) | Yes |
| Alternative measures such as personnel support for steps | Yes |
| Passageway on the premises are more than 140 cm |
No There are about 70 cm wide sections of about 125 cm |
| Escalators | No |
| Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) | No |
| Wheelchair lift for stairs | No |
| Benches for resting | Yes |
| Wheelchair-accessible and dedicated seating (spectator facilities and rides) | － |
Barrier-free restroom (multi-functional restroom)
| Barrier-free restrooms (multi-functional restroom) | Yes |
|---|---|
| Separate men's and women's barrier-free restrooms (multi-functional restroom) | No |
| Automatic sliding doors | No |
| Bidet toilet | Yes |
| Ostomate-compatible | No |
| Universal seats (diaper changing beds that can also be used by adults) | No |
General restroom
| Urinals with handrails | Yes |
|---|---|
| Western-style toilets with handrails | Yes |
| Private rooms with infant chair | No |
| Larger sized private rooms (e.g., can accommodate strollers) |
Yes Women’s restroom only |
Wheelchair rental
| Manual wheelchair | No |
|---|---|
| Electric wheelchair (electric cart) | No |
Information assurance
| Written communication boards at the information desk, communication apps, etc. | No |
|---|---|
| Braille information boards or braille materials | No |
| Audio guidance support (earphone guide, etc.) | Yes |
| Braille guidance blocks for the visually impaired on the premises |
Yes Installation from outside to the building entrance and intercom/from the building entrance to general information desk |
| Other | － |
Multilingual support
| Foreign language information displays |
Yes English, Korean, Chinese (pamphlets) |
|---|---|
| Easy-to-understand Japanese information displays |
Yes Pamphlets available for elementary school students with phonetic characters placed above kanji characters |
| Interpretation services by employees | No |
| Support by automatic translation tools | No |
Baby care
| Diaper changing table |
Yes Barrier-free restroom |
|---|---|
| Nursing room | No |
| Installation of hot water heaters or kettles | No |
| Baby stroller rental | No |
| Temporary storage of baby strollers (baby stroller storage) | No |
Discount system, etc.
| Discount system based on disability and age (65 and over, etc.) | － |
|---|---|
| Other services and initiatives | － |
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