Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Last updated:15/02/2024


The building has easy-to-understand Braille-blocked flow lines and information signs, as well as barrier-free restrooms and a baby room.

Area Minato Mirai 21 / Sakuragi-cho
Opening Hours 1st Building: 10:00am - 7:00pm 2nd Building: 11:00am - 8:00pm (The Opening hours of cafe and restaurants will vary)
Address 1-1-2 Shinko, Naka-ku, Yokohama, 231-0001
Closest Railway Station 6 min. walk from "Nihon Odori Station" "Bashamichi Station" (Minatomirai Line) 15 min. walk from "Kannai Station" "Sakuragicho Station" (JR Keihin-Tohoku Negishi Line / Yokohama Municipal Subway)
TEL 045-211-1515
Eating Facilities cafe, restaurant
Barrier Free slope, disabled stall
Childcare Nursing rooms, baby changing table
Foreign Language Support English, Chinese, Korean

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Disabled parking (wheelchairs)
  • Step inside facility
  • Wheelchair slope inside facility(140 cm or wider)
  • Automatic entrance door
  • Information counter
  • Escalator for general use
  • Multifunctional restroom
  • Ostomate-friendly
  • Urinal with handrails
  • Western-style toilet with handrails
  • Infant seat or highchair
  • Wheelchair for rental
  • Diaper changing bed
  • Breastfeeding room
  • Baby carriage for rental

Emergency system

Number of AEDs (automated external defibrillators) installed 2

1 unit in Building No. 1 /1 unit in Building No. 2

Considerations in evacuation flow lines Guidance of evacuation route by staff

Parking lot

Parking lot Yes
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) 4

2 spaces in Parking Lot No. 1/2 spaces in Parking Lot No. 2


Stairs or steps of 2 cm or more at entrances/exits (barrier) Yes
Handrails on steps/stairs No
Ramps for stairs and steps (140 cm or more in width) Yes
Wheelchair lifts for stairs No
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits Yes

On premises

Information desk Yes
Steps of 2 cm or more on the premises (barrier) No
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width)
Alternative measures such as personnel support for steps
Passageway on the premises are more than 140 cm Yes
Escalators Yes
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides)

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors Yes
Bidet toilet Yes
Ostomate-compatible Yes
Universal seats (diaper changing beds that can also be used by adults) No

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair Yes

Private room inside communal restroom for both men and women

Larger sized private rooms (e.g., can accommodate strollers) No

Wheelchair rental

Manual wheelchair Yes

2 (2 in Building No. 2)

Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. Yes
Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) No
Braille guidance blocks for the visually impaired on the premises Yes

Building No. 2 only


Multilingual support

Foreign language information displays Yes

Signs: English, Korean, Chinese (Simplified/Traditional), In-house broadcasts: English

Easy-to-understand Japanese information displays No
Interpretation services by employees No
Support by automatic translation tools Yes

Correspondence using Google Translate for information

Baby care

Diaper changing table Yes

Women's restroom (in front of the barrier-free restroom in Building No. 2)

Nursing room Yes

2 rooms at one location

Installation of hot water heaters or kettles Yes
Baby stroller rental Yes
Temporary storage of baby strollers (baby stroller storage) No

Discount system, etc.

Discount system based on disability and age (65 and over, etc.)
Other services and initiatives