Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Last updated:19/02/2024


This concert hall opened in 1998 and is Yokohama's most famous concert hall dedicated to classical music. A multi-functional restroom was installed in various locations during a major renovation in 2022. Wheelchair users can enjoy concerts with an escort.

Area Minato Mirai 21 / Sakuragi-cho
Opening Hours Depends on events
Address 2-3-6, Minato Mirai, Nishi-ku, Yokohama, 220-0012
Closest Railway Station "Sakuragicho Station" (JR Keihin- Tohoku Negishi Line, Yokohama Municipal Subway) "Minatomirai Station" (Minatomirai Line)
TEL 045-682-2020 045-682
FAX 045-682-2023
Ticket Info Depends on performances
Barrier Free disabled seat, service dog, wheelchair rental, infrared hearing aid system, Braille
Childcare baby changing table
Foreign Language Support English

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Escalator for general use
  • Dedicated wheelchair seat
  • Multifunctional restroom
  • Ostomate-friendly
  • Large sheet
  • Urinal with handrails
  • Western-style toilet with handrails
  • Infant seat or highchair
  • Wheelchair for rental
  • Diaper changing bed
  • Breastfeeding room

Emergency system

Number of AEDs (automated external defibrillators) installed 5
Considerations in evacuation flow lines Hall receptionists will guide guests to evacuate during performances.

Parking lot

Parking lot No
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) 0


Stairs or steps of 2 cm or more at entrances/exits (barrier) No
Handrails on steps/stairs
Ramps for stairs and steps (140 cm or more in width)
Wheelchair lifts for stairs
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits No

On premises

Information desk No
Steps of 2 cm or more on the premises (barrier) No
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width)
Alternative measures such as personnel support for steps
Passageway on the premises are more than 140 cm Yes
Escalators Yes
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides) Yes

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) Yes
Automatic sliding doors Yes
Bidet toilet Yes
Ostomate-compatible Yes
Universal seats (diaper changing beds that can also be used by adults) Yes

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair Yes
Larger sized private rooms (e.g., can accommodate strollers) Yes

Wheelchair rental

Manual wheelchair Yes


Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. No
Braille information boards or braille materials No
Audio guidance support (earphone guide, etc.) No
Braille guidance blocks for the visually impaired on the premises No
Other Two hearing aid systems available in the main hall

Multilingual support

Foreign language information displays Yes

Homepage is partially in English

Easy-to-understand Japanese information displays No
Interpretation services by employees No
Support by automatic translation tools No

Baby care

Diaper changing table Yes

Attached to the restroom

Nursing room Yes

Installed on the 1st floor

Installation of hot water heaters or kettles Yes

Hot water heater available

Baby stroller rental No
Temporary storage of baby strollers (baby stroller storage) No

Storage available at the reception depending on the performance

Discount system, etc.

Discount system based on disability and age (65 and over, etc.) Discounts available for some performances
Other services and initiatives All-gender toilet (located on the 1st floor)