Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Yokohama Doll Museum

Last updated:15/02/2024

画像:Yokohama Doll Museum

The building is accessible via the wheelchair-friendly elevator, and Braille blocks have been laid out. There is also a well-equipped barrier-free restroom.

Area Chinatown / Kannai / Yamashita Park
Opening Hours 9:30am - 5:00pm (last admission 4:30pm) Closed on Mondays (open if holiday), year end & new year holidays
Address 18, Yamashita-cho, Naka-ku, Yokohama, 231-0023
Closest Railway Station "Motomachi-Chukagai Station" (Minatomirai Line) "Ishikawacho Station" (JR Keihin-Tohoku Negish Line)
TEL 045-671-9361
FAX 045-671-9022
Ticket Info Adults: 400 yen Children (Elementary & Junior High): 200 yen
Eating Facilities café
Barrier Free elevator, disabled stall, disabled parking, disabled discount service
Childcare baby changing table, children plateware sets rental servcice (at foodcourt)
Foreign Language Support Enlgish (pamphlet only), Korean

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Step inside facility
  • Wheelchair slope inside facility(140 cm or wider)
  • Automatic entrance door
  • Information counter
  • Multifunctional restroom
  • Ostomate-friendly
  • Large sheet
  • Urinal with handrails
  • Western-style toilet with handrails
  • Wheelchair for rental
  • Braille information board
  • Diaper changing bed

Emergency system

Number of AEDs (automated external defibrillators) installed
Considerations in evacuation flow lines Installation of handrails, and guidance to emergency stairs when elevators are not available

Parking lot

Parking lot Yes
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits)

300cm wide with a dedicated parking space near the exit


Stairs or steps of 2 cm or more at entrances/exits (barrier) Yes

No steps at the main entrance, but there are steps at the rear entrance (parking lot exit)

Handrails on steps/stairs Yes
Ramps for stairs and steps (140 cm or more in width) Yes
Wheelchair lifts for stairs No
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits Yes

On premises

Information desk Yes
Steps of 2 cm or more on the premises (barrier) No
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width)
Alternative measures such as personnel support for steps Yes
Passageway on the premises are more than 140 cm Yes
Escalators No
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs
Benches for resting Yes

May not be installed due to infection prevention measures for COVID-19

Wheelchair-accessible and dedicated seating (spectator facilities and rides)

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) No
Automatic sliding doors Yes
Bidet toilet No
Ostomate-compatible Yes

Installed in the multipurpose restroom on the 4th floor

Universal seats (diaper changing beds that can also be used by adults) Yes

Installed in the multipurpose restroom on the 4th floor

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair No
Larger sized private rooms (e.g., can accommodate strollers) No

Wheelchair rental

Manual wheelchair Yes


Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. Yes
Braille information boards or braille materials Yes

Braille is available in the elevator and on the handrails of the stairs. No Braille materials.

Audio guidance support (earphone guide, etc.) Yes

There is an area where audio is played by a motion sensor. No earphone guidance.

Braille guidance blocks for the visually impaired on the premises Yes

From the museum entrance to the general information desk. In front of the elevator.


Multilingual support

Foreign language information displays Yes

Distribution of English and Chinese (Traditional and Simplified) pamphlets in the museum

Easy-to-understand Japanese information displays No
Interpretation services by employees No

No interpreters on staff, but there are English speaking staff at the reception desk, etc.

Support by automatic translation tools No

Baby care

Diaper changing table Yes

Installed in multi-purpose restrooms on the 1st and 4th floors

Nursing room No
Installation of hot water heaters or kettles No
Baby stroller rental No
Temporary storage of baby strollers (baby stroller storage) Yes

Baby stroller storage space available next to reception

Discount system, etc.

Discount system based on disability and age (65 and over, etc.) No admission fee (permanent exhibition) for disabled persons (must present disability certificate) and one accompanying person; 50-yen discount for persons 65 years old and over
Other services and initiatives