Yokohama Accessible Tourism Guide

Yokohama City Visitors Bureau official website
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Yokohama Zoological Gardens "ZOORASIA"

Last updated:15/02/2024

画像:Yokohama Zoological Gardens "ZOORASIA"

The zoo's theme is "Symbiosis of life and harmony with nature". It is fully equipped with multi-purpose restrooms and nursing rooms, and all the park's paths are paved and have a constant gradient, making it wheelchair user-friendly.

Area Northern Yokohama
Opening Hours 9:30am - 4:30pm (Last entry 4:00pm) Closed on Tuesdays (open if holiday) and Dec. 29 - Jan.1 Open everyday in May and October
Address 1175-1, kamishirane-cho,Asahi-ku, Yokohama
Closest Railway Station "Nakayama Station" (JR Yokohama Line / Yokohama Municipal Subway Green Line) "Tsurugamine Station" (Sotetsu Line)
TEL 045-959-1000
Ticket Info Adults (18+): 800 yen High school students: 300 yen Elementary / Junior high school students: 200 yen Children under elementary school: Free
Eating Facilities restaurants
Barrier Free slope, disabled stall, Ostomate, wheelchair rental, service dog
Childcare baby changing table, baby stroller rental services, disposable diaper sell, nursing room, child stall, baby seat in lavatory
Foreign Language Support English, Chinese, Korean (pamphlet only)

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Parking
  • Disabled parking (wheelchairs)
  • Step inside facility
  • Wheelchair slope inside facility(140 cm or wider)
  • Automatic entrance door
  • Information counter
  • Multifunctional restroom
  • Ostomate-friendly
  • Urinal with handrails
  • Western-style toilet with handrails
  • Infant seat or highchair
  • Wheelchair for rental
  • Braille information board
  • Diaper changing bed
  • Breastfeeding room
  • Baby carriage for rental

Emergency system

Number of AEDs (automated external defibrillators) installed 7
Considerations in evacuation flow lines Wide ramps and handrails are installed in the outdoor corridor section

Parking lot

Parking lot Yes
Number of wheelchair-accessible parking spaces (350 cm or wider, near entrances and exits) 42

30 spaces at the South Multi-story Parking Lot/12 spaces at the No. 2 Parking Lot


Stairs or steps of 2 cm or more at entrances/exits (barrier) Yes
Handrails on steps/stairs No
Ramps for stairs and steps (140 cm or more in width) Yes
Wheelchair lifts for stairs No
Entrance/exit width is 80 cm or more Yes
Automatic doors at entrances/exits Yes

On premises

Information desk Yes
Steps of 2 cm or more on the premises (barrier) Yes
Steep slopes with a gradient of 5° (1/12) or more and a length of 2 m or more on the premises (barrier) No
Ramp for steps (140 cm or more in width) Yes
Alternative measures such as personnel support for steps No
Passageway on the premises are more than 140 cm Yes
Escalators No
Wheelchair-accessible elevator (entrance width: 80 cm or more, elevator car depth: 135 cm or more) Yes
Wheelchair lift for stairs No
Benches for resting Yes
Wheelchair-accessible and dedicated seating (spectator facilities and rides)

Barrier-free restroom (multi-functional restroom)

Barrier-free restrooms (multi-functional restroom) Yes
Separate men's and women's barrier-free restrooms (multi-functional restroom) Yes
Automatic sliding doors Yes
Bidet toilet Yes
Ostomate-compatible Yes
Universal seats (diaper changing beds that can also be used by adults) No

General restroom

Urinals with handrails Yes
Western-style toilets with handrails Yes
Private rooms with infant chair Yes

Men's restroom/women's restroom

Larger sized private rooms (e.g., can accommodate strollers) No

Wheelchair rental

Manual wheelchair Yes
Electric wheelchair (electric cart) No

Information assurance

Written communication boards at the information desk, communication apps, etc. Yes
Braille information boards or braille materials Yes
Audio guidance support (earphone guide, etc.) No
Braille guidance blocks for the visually impaired on the premises No

Multilingual support

Foreign language information displays Yes

Ticket vending machine and park map (English, Chinese, Korean)

Easy-to-understand Japanese information displays Yes
Interpretation services by employees No
Support by automatic translation tools No

Baby care

Diaper changing table Yes

22 diaper changing table in the women’s restroom

Nursing room Yes

5 rooms

Installation of hot water heaters or kettles Yes
Baby stroller rental Yes
Temporary storage of baby strollers (baby stroller storage) No

Discount system, etc.

Discount system based on disability and age (65 and over, etc.) Welfare discount system: Full discount for holders of a physical disability certificate or a rehabilitation certificate, and for one person aged 65 or over who needs nursing care and up to two caregivers
Other services and initiatives