Yokohama Accessible Tourism Guide

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The Kahala Hotel & Resort Yokohama

Last updated: 09/02/2024

画像:The Kahala Hotel & Resort Yokohama

As their first attempt expanding their operations abroad under the Kahala brand, the luxury hotel "The Kahala Hotel & Resort Yokohama" opened in Minato Mirai 21 area in September 2020. "The Kahala Hotel" originally located on the island of Oahu in Hawaii, is a luxury hotel visited by VIP guests such as kings, presidents and prime ministers from different countries. Visitors can enjoy a luxurious moment in the seaside area adjacent to "Pacifico Yokohama North", the MICE facility which opened in April. With rooms over 47 square meters, this hotel is one of the largest in the Minato Mirai area, providing a spacious and comfortable hotel life away from the hustle and bustle of the city. Their main dining is an Italian restaurant, besides others of Japanese food, teppanyaki, lounge and bar. Visitors can also try the most popular dishes of their menus in Hawaii. Furthermore, you can buy in their gift shop the popular Hawaiian souvenir "chocolate covered Macadamia nuts".

The accessibility compliance status of this facility is as follows

Accessibility Support Status

  • Wheelchair slope inside facility(140 cm or wider)
  • Disabled parking (wheelchairs)
  • Braille information board
  • Elevator for general use
  • Multifunctional restroom
  • Ostomate-friendly
  • Infant seat or highchair
  • Disabled room
  • Wheelchair for rental
  • Assistance services

Outdoor Paths on the Premises

Are all passageways free of steps, etc., and wheelchair accessible?
The width of the passageways on the premises at least 140 cm.
Is the effective width of the passageway of the ramps and slopes at least 140 cm
Is the route to the guidance facilities a smooth passageway for those who are visually impaired?


Are parking facilities for wheelchair users provided?

1 dedicated wheelchair space

Availability of Information

Is there a facility information display in braille, tactile maps, etc.?

Warning signs inside and outside the elevator and in front of the corridor ramp


Is the width of the entrance/exit at least 85 cm?

Customer elevator 100 cm, restroom 100 cm, parking elevator 90cm

Are there automatic doors or easy passage for wheelchair users, and is there a height difference between the front and back of the doors?

No height difference

Indoor Corridors and Passageways

Are there any steps, or are steps eliminated by ramps, etc.?
Is the effective width of the passageways at least 140 cm?


Escalators and Elevators

Elevators are available.
The elevators have braille and audio guidance.

Braille ( O ) Audio guidance ( O )

The elevator car/elevator ramp entrance/exit is at least 80 cm wide and the depth of the elevator car is at least 135 cm.

Barrier-free Restrooms (Multifunctional Restrooms)

There is a barrier-free restroom (multi-functional restroom)

Separate restrooms in 4 locations (1F, 3F, 14F)

Ostomate-compatible facilities are available.
Baby chair/crib
Universal seats (diaper changing beds that can also be used by adults) are available. ×

Barrier-free room/Universal room

Hotel/guest rooms, etc. (Barrier-free rooms and universal rooms) Number of guest rooms 1
Room types Twin

General Room

Is the width of the entrance/exit at least 80 cm?

89 cm

Are the bathtubs, showers, handrails, etc. appropriately located?

Bathtub: No handrails Shower booth: Handrails available

Is there sufficient space for wheelchair accessibility? ×
Is the width of the entrance/exit at least 80 cm? ×

75 cm

Are the doors easily accessible to wheelchair users, and are there any height differences between the front and rear of the doors? ×
Is the width of the entrance/exit at least 80 cm? ×

60 cm

Are the doors easily accessible to wheelchair users, and are there any height differences between the front and rear of the doors? ×

No height difference, but difficult to pass

Restaurants, Bars and Shops

Are there any steps at the entrances and exits or at the floor? ×

In the private rooms in the Italian restaurant on the 14th floor

Is there a passageway of at least 85 cm between the tables and display shelves? (80 cm or more for buildings less than 200 m2)

There are narrow areas in some places. Priority will be given to tables where possible.

Is there a menu with pictures or phonetic characters placed above the kanji characters?

Not all of them, but photos are included in the menu.

Are there tables with wheelchair accessible seating?


Is an allergy-friendly menu available, or can they be accommodated?

As shown on the Resort Trust website, we have established a basic policy for dealing with food allergies.

Is it possible to accommodate special requests such as meals consisting of chopped ingredients, small portions, etc.?

We can accommodate your request. As shown on the Resort Trust website, we also have a Muslim Corresponded Policy.

General Services for People with Special Needs

Are there wheelchairs available for rent?

4 wheelchairs

Do employees provide assistance to wheelchair users, visually impaired persons, etc., as needed?
Support for foreign tourists such multilingual support (details of support)